Service & Support Specialists

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At Wise & Hammer we create exceptional experiences.

Amazing ongoing service & support for our clients is a big part of that. We take an active interest in our client’s businesses, monitoring and resolving technical problems, providing insight and thinking beyond general technical support. At Wise & Hammer our goal is always to provide an above and beyond experience.
Wise & Hammer is on the lookout for a few amazing Service & Support Specialists to join our family. At Wise & Hammer you will be working closely with clients and the W&H team. You will be maintaining and improving web solutions built on various platforms, and providing technical support and general consultation to clients on a daily basis.

If you have passion for the web, open-source development, and for helping clients get the most out of their products. You should think about joining us!

Responsibilities and Requirements:

  • Work closely with clients and the W&H team to provide exceptional service to support and improve web solutions built on various platforms (primarily Drupal, and WordPress). You will provide technical support and general consultation to clients/partners on a daily basis. You will always strive to ensure clients feel respected, valued and heard in each interaction.
  • Work with senior developers to execute and/or facilitate rapid turnarounds of small development tasks (<5 hours) while ensuring maintainability of implemented solutions.
  • Admin responsibilities, including creating and updating service tickets, time keeping, estimating, and credentials management.
  • Use development and diagnostic tools to evaluate website performance, QA, load test, and troubleshoot every imaginable problem that might come up with a website.
  • Stay up-to-date with managed platforms and web development best practices.
  • Work with Google tools like Google Analytics, Google AdWords, and Google Webmaster Tools to support digital marketing campaigns and reporting on clients digital products.

You are:

  • Tech savvy – you have basic programming & debugging experience with PHP, HTML and CSS. You’re familiar with Drupal, WordPress and possibly other open source platforms.
  • Able to manage your own time, priorities and tasks
  • An exceptional communicator. You can gracefully break down, solve, and explain, even the most complex problems.
  • Experienced with source code control management for deploying updates
  • Open towards flexible hours (shared on-call duties).
  • Able to switch gears quickly and readjust your focus appropriately.
  • Comfortable in a Mac environment

Bonus points if you have:

  • Experience with CRM systems such as CiviCRM, Sugar, Pivotal or Salesforce
  • Familiarity with caching, and performance tuning.
  • An eye for design / visual skills
  • Digital marketing and/or marketing experience
  • A great sense of humour

Some of the perks

  • Flexible scheduling
  • Casual, Fun, Relaxed Atmosphere (dog friendly)
  • Free Coffee, Pop, Juice and Snacks
  • Opportunities to Learn, and to advance your career with Wise & Hammer
  • Working in beautiful downtown Hamilton

How to apply:

We want to see an amazing cover letter with your resumé convincing us that you are the best person for the job. If you really want to knock our socks off, send us a short video introducing yourself and telling us why you are the right person for the job. (We suggest sending us a link to your unlisted/private video on YouTube or password protected video on Vimeo.)

Please send applications to jobs@wiseandhammer.com with the title ”I am your Service & Support Specialist

We look forward to hearing from you!

All about: Hiring | Leave a reply

Web Developer Extraordinaire

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At Wise & Hammer we create exceptional experiences.

We are a boutique firm providing high-quality custom design and interactive solutions for a growing list of client/partners

Wise & Hammer is on the lookout for a truly remarkable web developer to join our family. At Wise & Hammer you will be crafting exceptional experiences for a variety of outstanding clients. If you are a PHP Master, wield semantic HTML and efficient CSS like a boss, and get almost embarrassingly excited about the discovery of a new development framework. You should think about joining us!

Your main responsibilities:

You’ll be working with development and design teams to build new standards-compliant websites and web based applications. Detail is our middle name, so youll need to stay sharp! You will also need to be ready for a challenge. One day you may be developing custom Drupal modules and WordPress configurations the next you could be working with Ruby, DotCMS or even developing a custom solution in your favourite PHP framework. At Wise & Hammer you wont be treated like some faceless code jockey. Here you will participate in all aspects of the development cycle, acting as an advocate for technical excellence.

Requirements

  • 3+ years professional experience in web development.
  • JavaScript, PHP and object-oriented programming
  • Familiarity with modern frameworks like Node, Backbone, Angular, etc.
  • Experience consuming and interacting with APIs
  • Expertise with front-­end development: HTML, CSS, LESS, Sass
  • AJAX skills (e.g. XMLHttpRequests, JSON, XML)
  • MySQL and basic SQL experience.
  • Passion for open-source projects – Drupal, WordPress, and others
  • Version control through Git and command­ line deployment scripts
  • Site performance testing and optimization
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, deadline-driven team environment on multiple projects
  • Comfortable in a Mac environment

Also nice

  • An excellent understanding of the client-side stack: how browsers allocate and release memory, performance engineering, site speed optimization techniques
  • Experience with CRM systems such as CiviCRM, Sugar, Pivotal or Salesforce
  • Unit testing / continuous integration concepts & frameworks
  • Experience with or interest in design and UI
  • Familiarity with Accessibility / AODA Compliance

What you’ll need to stand out at Wise & Hammer

  • Passion for clean, elegant code and a hunger to keep making it better
  • Thirst for knowledge and desire to keep expanding your skills
  • Strong drive to achieve goals and the self-motivation to get there
  • Excellent ability to stay on top of a variety of competing tasks and priorities
  • Respect for the user experience
  • A sense of humour

Some of the perks

  • Health/Insurance Benefits (Medical, Dental, Vision, Disability, Life)
  • Flexible Hours & Unlimited Vacation Time
  • Casual, Fun, Relaxed Atmosphere
  • Free Coffee, Pop, Juice and Snacks
  • Opportunities to Learn, Attend Workshops and Conferences
  • Challenging Projects, Diverse Client Base
  • Working in beautiful downtown Hamilton
  • MacBook Pro and a nice big monitor (!!!)

This is a full time / on-site position.

To apply, please e-mail your resume and samples of your code to jobs@wiseandhammer.com with the title “I am your Web Developer”

If you really want to knock our socks off, send us a short video introducing yourself and telling us why you are the right person for the job. (We suggest sending us a link to your unlisted/private video on YouTube or password protected video on Vimeo.)

Please, also indicate your availability and salary expectations.

We look forward to hearing from you!

All about: Hiring | 2 Replies

FOUND: General Manager / Digital Projects Assistant

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This position has been filled! We would like to thank all of the amazing people who applied. You make us wish we had a 100 GM/DPM roles to fill!

At Wise & Hammer we create exceptional experiences.

We are a boutique firm providing high-quality custom design and interactive solutions for a growing list of client/partners. Wise & Hammer has an immediate need for a truly exceptional individual to join our close-knit team. At Wise & Hammer you will be assisting us in crafting exceptional experiences for a variety of outstanding clients. If you are the kind of person who writes lists to organize your lists, or gets almost embarrassingly excited about the discovery of a new project management tool. You should think about joining us!

The General Manager / Digital Projects Assistant is truly the glue that holds Wise & Hammer together. This is an important role where you will:

  • Keep on top of project timelines, milestones and task lists, ensuring we are getting things done on time and within the scope of projects.
  • Provide support for our digital and design team when they require organizational and admin assistance.
  • Draft client communications for our account execs to use in order to update clients and to keep on top of our clients for the things we need from them.
  • Compile and sometimes draft content for digital communications.
  • Document requirements for our projects.
  • Manage the testing of our digital products, providing clear feedback and reports to the team.
  • Manage the internal calendar, setup necessary client meetings and create efficient agendas.
  • Manage the office environment, coordinating day-to-day tasks such as, organizing the studio, manning the phones, and monitoring the support queue, coordinating meetings, ordering office supplies, and provide general office/management assistance as required.

Skills and Abilities

  • Ability to build rapport and work effectively with all agency members and clients.
  • Exceptional written and verbal communications skills.
  • Able to juggle many tasks within a short timeframe, with effective prioritization.
  • Positive, mature and professional, can-do attitude.
  • Must work independently with minimal supervision.
  • Proactive thinker who seeks to create efficiencies within the work environment.
  • Strong sense of ownership and urgency.
  • Must have a high attention to detail.
  • Thrive in a delivery focused culture. You should enjoy a fast paced environment, embrace the chaos, and be willing to help wherever needed.

Experience

  • 2+ years of experience, preferably in an interactive agency environment.
  • An understanding of project management principles and techniques such as scope management, risk/issue mitigation, team communication and project planning.
  • Basic knowledge of digital technologies, website creation processes, current trends in platforms and a solid interest in online communications.
  • Experience with a variety of solutions involving web development, creative/user experience design and digital marketing strategy.
  • Experience with common office software and project management tools such as Asana, Harvest, Basecamp, Trello, etc.

What you’ll need to stand out at Wise & Hammer

  • Love for client services.
  • Thirst for knowledge and desire to keep expanding your skills.
  • Strong drive to achieve goals and the self-motivation to get there.
  • Excellent ability to stay on top of a variety of competing tasks and priorities
  • Persistent and unwavering in your attention-to-detail.
  • Written and verbal fluency in Klingon.
  • A great sense of humour.

Some of the perks

  • Flexible Hours & Unlimited Vacation Time
  • Health/Insurance Benefits (Medical, Dental, Vision, Disability, Life)
  • Casual, Fun, Relaxed Atmosphere
  • Free Coffee, Pop, Juice and Snacks
  • Opportunities to Learn, Attend Workshops and Conferences
  • Challenging Projects, Diverse Client Base

This is a full time on-site position.

To apply, please e-mail your resume and cover letter to jobs@wiseandhammer.com with the title “I am your General Manager” Please, also indicate your availability and salary expectations.

We look forward to hearing from you!

Please note: Only those selected for interview will be contacted.

All about: Community, Hiring, Nerd Alert | 1 Reply

Accessibility Evangelists.

If you ask any web designer or code slinger what semantic design is, they’ll likely fire back a completely correct and concise answer.

Then ask them what web accessibility is. You’ll probably end up getting an almost identical answer.

Confident Developer

Many people think that with the development of a clean and semantically coded website they’ve created a fully functioning, accessible website, but this isn’t necessarily true.

Although semantic web design is an important aspect of accessibility, it doesn’t end there. Designing a website accessibly is making sure that people can actually use your site, specifically people with disabilities. It allows them to read, navigate and scan your content, enabling them to become an active, participatory part of your community. Creating a pathway for voices that might not have been heard before to fully express themselves. This is a huge benefit to everybody and is of obvious significance.

You see, Wise & Hammer thinks the web is a right.

We love the web. We’re on it for a good chunk of our day. Whether we’re designing or developing, paying our bills or just goofing around it is in many ways the place where we live. We think everybody should have an opportunity to live in this neighbourhood.

Five years ago, Wise & Hammer decided to take the steps to build accessibly into each of our design projects. It’s our hope that this will help open a door for a new tier of users, allowing and encouraging them to share their ideas, talents and concerns.

However, navigating the Internet is still a pretty inhospitable place for someone with a disability. We’ve moved through the early years of flash and table based designs, but even as far as we’ve come, accessibility still isn’t the standard for most web development projects.

Now it’s the law.

Well… not quite yet.

In 2005 the Ontario government passed the AODA act. Now if you’re like us, you probably aren’t up for slogging through a bunch of government legalese, so the gist in it’s most basic form is this:

By January 1, 2014 public sector organizations and large organizations shall make their Internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0.

This is big news. It means that if you’re website doesn’t meet these standards by next year on January 1, you will be in violation of Ontario law and the government can actually mandate these changes upon you after the fact.

Even bigger news is that this isn’t just for Municipalities, Schools, Universities and Not for Profits. Coming on January 1, 2015 AODA rules will also apply to the Private sector.

The online world is changing and we think it’s time everyone gets on board.

You can find out how you’re effected by using the Ontario AODA Compliance Wizard

All about: Uncategorized | Leave a reply

Wise & Hammer loves DrupalCamp Toronto

Peapod Eats Toronto.

DrupalCamp Toronto 2012 is happening this November on the 16th through the 18th.

Over the last five years at Peapod we’ve seen a large swath of our clients looking to develop their websites in Drupal, and for good reason. Over the last few years Drupal has become one of the most popular content management systems.

Companies, NGO’s & Hundreds of Publications such as Popular Science, Fast Company, Foreign Affairs, NATO, United Nations and Ubuntu have looked to Drupal to replace their older and expensive closed systems they were using in the better part of the last decade.

Even the Whitehouse chose to use Drupal as it’s content management system when they were revamping the government site in 2009. They’ve been active in the community and posting many of their own custom modules for developers to use and play with.

So we at Wise & Hammer are proudly sponsoring the event, and even sending our development team to say hello.

If you know any other sites using Drupal or are using it yourself, please add it to the comments below.

All about: Community, Open Source, Responsive Design, Tech | Leave a reply

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